Monday 18 August 2008

The United Kingdom. Reassuringly Useless.

As has been proved beyond a shadow of a doubt in Beijing this week, Britain is a country that is remarkably difficult to describe in any lasting way. Just when I thought that "being useless at sports" was one of the key things that defined this place, our athletes go and put themselves third in the medal table. While we're on the subject, track cycling is much, much cooler than I ever thought. Whoever had the idea of a sport where all the competitors have to dress up like superheroes was a genius.

Some aspects of this country, however, do not change. I was in Liverpool Street station last night, waiting for a train back to Enfield (and listening to Belle & Sebastian, so I was already filled with the very British combination of slightly melancholy whimsy) when the giant video screen in the station started showing BAA's new Terminal 5 advert.

Terminal 5, as you'll probably remember, is the newest part of London's Heathrow Airport. It's been open since the end of March, but its grand opening was sadly marred by the fact that they hadn't quite got the rather important function of matching up passengers with their luggage working properly. Impressively, the terminal managed to misdirect 28,000 pieces of luggage in a mere 10 days, reaching new heights of incompetence previously unseen.

So, here we are, over four full months down the line, and what is the advert tagline that BAA has decided to go with?


"Terminal 5 is working." Not "Terminal 5 is working well." Not "Terminal 5 is a nice place to catch a plane." Not even "Terminal 5 – Now Losing An Acceptable Proportion Of Your Luggage."

No, BAA reckons that it is worth advertising the fact that – a third of a year after the terminal was supposed to be fully operative – it now performs to the standards that it was meant to be meeting all along.

Only the British could possibly think that was a good idea. My national identity is once again secure, no matter how glittering our athletic prowess. Thanks, BAA. Thanks.

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